Refund policy

Last updated: October 8, 2026

Gear 2 Go is a small, independent shop run by one person in Cleveland. We keep our return policy simple so we can give every order the attention it deserves.

Returns

  • You can return items within 30 days of delivery.
  • Items must be unworn, unwashed, and in the same condition you received them, with any tags still attached.
  • You pay for return shipping. We don't provide prepaid return labels. We recommend a trackable shipping service, because we can't refund a return that never reaches us.
  • Original shipping charges are not refundable.

How to start a return

  1. Email gear2go.co@gmail.com with your order number and the item(s) you'd like to return.
  2. We'll reply with the return address, usually within 2 business days.
  3. Ship the item(s) back and send us the tracking number.

Please don't send items back without contacting us first.

Refunds

Once your return arrives and passes inspection, we'll refund the item price to your original payment method. Refunds are usually issued within 5 business days of receiving the return. Your bank or card provider may take a few more days to post it.

Exchanges

The fastest way to get a different size or design is to return the item you have and place a new order for the one you want.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email gear2go.co@gmail.com within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund, including shipping, at no cost to you.

Items that can't be returned

  • Items marked "final sale"
  • Gift cards
  • Custom or personalized items

Questions

Email gear2go.co@gmail.com and we'll get back to you as soon as we can, usually within 2 business days.